Coffee Cloud Solihull reviews

1592051078

Alan Johnson

google

I'm extremely sorry that you had a bad experience. I have passed your feedback to the team to continue to improve our service. I will be more than happy to provide a full refund and provide you with a free coffee as an apology.

1592132418

2

I just purchased a ham/salad sandwich and a medium coffee which cost over 6.00, which normally would be fine but the state of the sandwich had to be seen, it looked like it had been dropped from a great height, no effort made, hardly any salad and they buttered the bread without asking if I wanted it buttered which I didn't, the girls were miserable too, the coffee was okay though.

1592645358

D K

google

Hi Dane, thank you for your feedback. It helps us to continue to look at our service we deliver and helps us to improve. We are working as best as we can, under the current conditions we find ourselves in. We will be happy to provide a full refund on your purchase with us and offer you another free coffee for you to try. Once again, we apologise for not delivering on our expected high standards on this occasion and we truly hope this has not put you off from making another visit to us again in the near future.

1593024674

2

Have been using coffee cloud for years now and have been missing their trademark frothy, milky cappuccino so was excited that they were finally reopening, albeit under new management. Have to say my first experience of them was disappointing for my takeawaycoffee. The girls did speak, but only really to take my order, not the warm welcome I would have expected as the new management try to build relationships with the local customer base. My coffee was as hot as lava and undrinkable at first. By the time it had cooled and I was able to taste it, I was not impressed. It was weak, like the coffee had been used twice through the machine and overall a waste of my 3 quid. Really hope these reviews are read and improvements made. I would really like to continue to support local business, but I will not be paying for substandard coffee and service.

1547220220

Diane Potter

google

5

Excellent service and friendly staff

1514504569

Matthew Boneham

google

5

Delightful coffee bar with good food. Always do a great breakfast sandwich but no fried eggs

1594030957

James H

google

Hi James, Thanks for taking the time to review us and we clearly did not exceed your expectations. I can assure you that we have not cut any costs and only want quality over cost. Our beans would have been fresh that week, we do not have any beans that are more than 1 or 2 weeks old as we simply don't stock more than 2 weeks, to ensure each coffee bean is as fresh as it can be.

1594027219

2

Low quality since re-opening (new owners) While the service remains good the quality of the food and particularly the coffee has dropped considerably. The new owners have unfortunately cut costs and now the quality and draw of coffee cloud has gone. I think they are using the old beans from 3 months ago (not confirmed) and the baristas have limited idea of what they are doing. I've not seen any latte art and there is propensity to overheat the milk. The new installation of a hot counter at the front looks like it belongs in a motor service stop or 80s builder cafe. There is demand for a high quality cafe in Dickens heath but the new coffee cloud is not meeting this. They seem to lack any awareness of quality or handling local roasted coffee. I'm happy to support local businesses recover but when the quality has dropped so much then I'm not willing to subsidise mediocrity.